". . . family members and friends indebted"
. . . above all however, we are acutely aware of just how much yourjoint assistance to Mum in regard to maintaining optimal hearing capability at her very advanced age meant. Not solely for her personal ease but also for the ability it gave other family members and friends in their dealings with her too, we were all extraordinarily indebted.
Business was never just business from your perspective. Your efficiency was never in doubt but everything was always dealt with in such a genuinely pleasant and caring manner that it would be virtually impossible to better.
We are profoundly grateful for everything.
Anne & John Dimon (Northallerton)
"A very personal service"
Mr Mason gives a very personal service tailored to the needs of patients with hearing loss. He has extensive knowledge of the types of hearing aids available so that he can provide the most appropriate instrument to ensure maximal benefit.
I have found Mr Mason’s book “Your Complete Guide to Better Hearing” very useful. It is invaluable in helping me explain the nature of hearing loss to patients and in encouraging them that their hearing loss can be helped with the use of modern hearing aids.
P G Reilly BSc FRCS(Ed), Consultant ENT Surgeon
"I feel so much more alive these days"
It is five weeks since my “new ears” came into my possession.
David gave me very useful tips on how to “break them in” and I found him a warm and understanding person to discuss any anxieties that arose during this period. It was also a source of great encouragement for me to have Shirley phoning each week to ask how things were going.
I now think that, previously, I had not realised (or admitted to myself) just how bad my hearing really had become and am thankful I “took the plunge” and got in touch with them.
I feel so much more alive these days – and not isolated at all, as I’m sure I was in danger of becoming.
With especial thanks to you both
Ella Halls, Northallerton
"I feel once again much more relaxed. WOW!"
Dear David and Shirley,
Thanks David for coming out to adjust the left hearing aid for me. I’m delighted to say that it is working wonderfully. Thank you so much.
Shortly after you left I took Ginger for her usual afternoon walk. On the left hand side as I’m walking is the Appleton Wiske Beck. I was startled at ducks taking flight right by me, the fluttering of their wings made me jump. One of the things which I must have been missing but not realised.
I was enjoying music last night, the television, and I feel once again much more relaxed. WOW!
Very kind regards to you both.
Mrs L March, Northallerton
"Without my new ears I am completely lost"
Dear Shirley and David,
I cannot thank you enough for restoring my hearing David. Without my new ears I am completely lost.
Best regards, Mrs D Clegg, Haxby, York
"The lost art of conversation while driving"
Sophisticated state-of-the-art technology is all very well, but does it meet the claims set out in the glossy brochure? In the case of Audeo, it most certainly does. As a user of in-the-ear hearing aids for several years, I am impressed by the improvements in quality of speech and understanding. My wife no longer has to raise her voice to summon me to the kitchen from the lounge. The lost art of conversation while driving the car has been recovered due to the lower background noise and listening to in-car stereo is once more a pleasure.
These improvements are achieved by means of a sophisticated programming system that David uses to ensure both my aids are fine-tuned to my needs.
My Audeo aids are not only comfortable to wear but are almost invisible, which inevitably draws comments from friends like "Don't you wear hearing aids any more?"
Mr D Whitham, Helmsley
"Your sympathetic and friendly manner"
You have set me up as a fully-fledged user of digital hearing aids and for this I am truly grateful. It has perhaps taken a bit longer that I might have anticipated but with your technical knowledge and skill, also your sympathetic and friendly manner, we eventually made it!
I recently reviewed the progress we made over the two and a half years since January 2005 when you fitted me with a pair of Oticon Synchro digital hearing aids. This was done in my home, where you always came to resolve any difficulties or to extend the range of possibilities for me with digital hearing aids.
The latter has come in stages: the first enabled a choice of four different settings to be obtained by me. The next major advance came at the beginning of 2006 when I was concerned about not being able to talk with people owing to background noises in restaurants and busy shops; you re-set the hearing aids to provide an optional setting to deal with the problem.
Finally, by having a loop system installed in the television room with a feed through the TV set you made it possible for me to switch to a setting of the hearing aids which minimised background noises during a programme, thus giving greater clarity of the spoken word.
Looking back through the experience of going digital, I realise it would have been better if I could have done it earlier. Happily, it has been possible for me to do it at my time of life because of your guidance and constant support.
Many thanks, Professor Fred Roberts B.Sc., Dip Tech., F.I.Chem.E., Chartered Engineer
"Daily living is back to normal"
Dear David & Shirley,
“Sorry, I didn’t quite catch what you said”, “will you repeat it”. How often does one say that in a day? It becomes so embarrasing – and so needless. Deafness, or hard of hearing as we prefer to call it, is not an illness – just an inconvenience, so why put up with it. The answer – GET A PHONAK then daily living is back to normal and much happier. I know because I have one. It certainly changed my life. I can now, with confidence join in all conversations and life is more fulfilled and certainly more pleasant.
Mrs G Armstrong, Thirsk
"Hardly tell you are wearing it"
I am putting pen to paper to say how much better my Delta 8000 hearing aid is to my previous hearing aid.
It is much better for everyday hearing and also I do not have to have the T.V. turned up as high.
I can hear things happening all round me when out and about. The Delta is very light and you can hardly tell you are wearing it. Also to thank you for the service and back up that you have provided for me both with my old hearing aid and also the Delta 8000.
Once again many thanks and continued success to you and your business.
Yours sincerely, G E Blagden, Scarborough
"I now hear the radio and television without difficulty"
I purchased a Phonak Audeo hearing system from David Mason in May 2008. It is a great success and has made a huge difference to my daily life. I now hear the radio and television without difficulty. It is totally unobtrusive, my family cannot believe that I wear hearing aids.
There is no adjustment to the volume when in company; in fact, I'm inclined to forget I have them in.
I can heartily recommend it.
Mrs L English, Leyburn
"My life has changed considerably"
Dear Mr Mason,
My life has changed considerably now I have hearing aids in both ears. I can hear at family meals without any difficulty. At meetings I do not miss the vital endings of sentences. Unfortunately I have not been able to use the loop system at church, but owing to your help in getting a gadget to search for a signal I have been able to back up my need for investigating the reason why, which is now in hand, and will not only help me but other deaf people in the church.
The most fantastic change to my sanity is the telephone you provided for me, you said it would be so different, it is. I have now stopped feeling like an idiot having to say ‘Pardon’ constantly. The phone is a miracle, if only my Mum had had one like it her life and confidence would have been boosted like mine.
I would like to thank you for a wonderful service, efficient aids and your attention to detail in acquiring for me a completely different way of hearing, it really has changed my outlook on life.
Georgina M Chapple, Nawton
"A great relief"
Dear David and Shirley,
How kind of you to remember my birthday. Thank you for your good wishes and the batteries, which are also welcome.
I am getting on nicely with my hearing aids – my family find it a great relief that they don’t have to keep repeating things. All well at present.
With all good wishes, J Storrow, Helmsley
"May God bless you and your work"
Dear David and Shirley,
I want to thank you for all your kindness and care.
I am so glad that I met you, you make me feel so confident. Keep up the good work. David I must apologise for not offering you a drink this morning. It completely escaped my mind.
Any time you are in Thirsk you will be very welcome to call and I won’t forget to offer you a drink!! May God bless you and your work.
With every best wish
Ita Philips, Thirsk
"Patient, helpful and understanding"
I felt I must write to you and let you know how beneficial I have found the digital hearing aids to be. From continually saying ‘I beg your pardon’, ‘please say that again’ and ‘please turn up the television’ I hardly ever use these expressions, well not more than people with sound hearing. Indeed, now, it’s ‘do turn the television down’.
I found the Auto Pilot took some time to understand and to use in the right sequence. However, I was delighted with the results, especially in church and at concerts. Wonderful technology, which I don’t understand, but certainly appreciate.
On the few occasions when I have spoken to your wife, Shirley, I have found her patient, helpful and understanding. She is a great asset to your company.
Again many thanks for your patience, kindness and understanding.
Yours sincerely, Valerie M Sutch (Church Fenton)
"Excellent After Care service – what a good team"
Dear David and Shirley,
Thank you so much for returning my hearing aid so quickly (such a huge relief). I must congratulate you on your excellent After Care service – what a good team you are!
Best wishes to you both
J Kitson (Leeds)
My wife and I would like to thank David and his wife Shirley for all the help they have given us. David came to my house, tested my ears, explained everything to me, I was under no pressure.
The care we have received has been first class. Any problem you have you can ring Shirley and ask David to call.
They make you one of the family.
I would recommend them to anyone who has a problem with hearing and needs an aid.
Yours sincerely, Mr B.Weeks (Saltburn)
"Wonderful sound and clarity"
Dear Mr Mason,
I felt I wanted to write immediately to let you know how exciting it was to experience ‘The Loop’ on my new hearing aid.
Couldn’t believe the wonderful sound and clarity that came when I pressed the button. I was able to follow the sermon which previously had been inaudible.
Thank you. I now appreciate even more your generous attention to my hearing problems.
Yours faithfully, P. Beasley (Stokesley)
"Made such a difference"
Dear Mr Mason,
Just to let you know how pleased I am with my hearing aids. It has made such a difference to my quality of life and also to thank you for your kindness and understanding.
M. Laverick (Easingwold)
"Your advice was spot on"
I am writing to let you know how pleased I am with my new Phonak hearing aids.
As I told you I have always known I was a bit deaf. My mother told me that it was a side effect of catching measles when I was a boy. I used to get by, by smiling and agreeing with the tone of peoples voices.
I did not know how much I was missing until I called into one of your sessions in Wetherby Town Hall. That resulted in you fitting me with Starkey ‘in the ear’ hearing aids. I wore those for several years and they made a big difference to my life. I could hear so much more. I also was able to enjoy the service that you, and especially Shirley who sent me batteries so promptly, provided.
I must confess I was not really convinced when you recommended the Phonak ‘behind the ear’ hearing aids when I decided to replace the aging Starkey ones. But as usual your advice was spot on. I wear spectacles which tell the world that my eyes are not 100% so why not have a small plastic tube and tell the world that my ears are not 100% as well?!
The Phonaks are more comfortable and so much better. I did not realise just how much they had improved on the Starkey ones until I heard the clatter of the dishes as we put them in the sink. The loop that you provided means I can now watch TV without subtitles and without deafening the other members of my family.
I confess it took me a while to master the KeyPilot. Your matter of fact advice in our follow up session was invaluable. That plus the way you can manipulate the performance of the Phonaks with your laptop has made such a big difference.
Thank you for your advice and support.
I Leadley (Wetherby)
"Hearing things I could not hear before"
Since I bought my new digital hearing aid, I have enjoyed hearing things I could not hear before. As a sufferer of tinnitus I cannot hear the tinnitus noise which has changed by life.
Mrs M.E. Middleton in Teesdale
"Thank you for your patience and help"
I am writing to thank you for your patience and help in choosing the right hearing aid to rectify my deafness problem. I had not realised how much my hearing had deteriorated until you tested it with your equipment and one of the great benefits is that I can now go to meetings and hear all that is said rather than missing a lot as I did in the past.
I am also very pleased that the hearing aid is so unobtrusive and comfortable to wear.
I wish you every success for the future,
Kind regards, Mrs A.S., (Bedale)
"Thank you from the bottom of my heart"
Dear Dave and Shirley,
May I thank you both for the wonderful service which I received this Christmas.
My new hearing aids have transformed my life. I am more relaxed, more interested and more confident than I have ever been. I can now enjoy all the normal things in life – like understanding the chatter of children and listening to bird song, music and the television.
You cannot put a price on the quality of your life, it was the best Christmas present possible.
When I first met you both, you listened carefully and understood the problems I was experiencing. The sample hearing aids that you programmed for me were a revelation and once I had made my decision to proceed you rushed the order through and came to my home personally to fit the hearing aids – all before Christmas day.
My Christmas dinner with my family was the best ever!
Thank you from the bottom of my heart.
Yours Sincerely,Mrs L.Macura., (Northallerton)
"19th October 2007"
Dear David and Shirley,
It is almost two years now since Mike got his hearing aids and they are one of the best buys he has ever made!"
There is a huge difference when we meet up with family and friends, as it is now so much easier for him to join in with the conversation. Watching television is much better now too, and listening to music. But there are other benefits which I don’t believe Mike had thought of, such as hearing the birds singing, our cat purring and even the crackling of a log fire.
The hearing aids have made a huge improvement to Mike’s life, and also to the rest of the family! We are both very impressed with the aftercare too. Thank you for an excellent service.
Best wishes to you both
"...I have regained my confidence back and no longer feel isolated"
The change in my life is absolutely astonishing since I had my hearing aids fitted. My TV was on at volume 60 and could be heard outside it is now on at volume 30.1 can now have a good conversation on the phone. I have regained my confidence back and no longer feel isolated. I did not realise how much stress I was causing my family as they were constantly shouting at me and having to repeat themselves all the time. As my daughter says "I can only say I am no longer exhausted after a visit".
Thank you so much
Mrs Robertson, North Yorkshire
You are a winner! Hearing aids have taken on a dimension never known previously to my decrepit ears. I can hear better now than I can remember in my 84 years. So many thanks; my faith in your ability has been fully vindicated.
I can only close with two words: THANK YOU!
"...best information on hearing aids"
I am very pleased with the Hearing Handbook which I recently received. I found it very informative – it is the best information I have received on hearing and hearing aids. I am now retired from a 15-year nursing career and still learned a lot from the Handbook. I also appreciate the fact that an average price was mentioned – a lot of companies do not disclose this information.
Mrs D. Walker, York (ex Senior S.E.N.)
"...diagrams clear, professional and instructive"
Dear Mr Mason,
Thank you so much for your Hearing Handbook, which I read with a great deal of interest.
I can honestly say that after 30 years as a State Registered Nurse I have discovered more about how the ear and hearing work than in all my time nursing. I found the diagrams clear, professional and instructive. All the accompanying explanations, although concise, were written in ways that were very easy to read and, just as importantly, understand.
I warmly recommend your Handbook to anyone who is thinking about a hearing aid.
Mrs J Sutch S.R.N. (Ontario, Canada)
"always being there for me"
Dear David and Shirley,
My first impression of Issue 1 of 'your hearing' newsletter was that the format and layout is excellent, also very interesting and happy reading.
The back page is informative and appreciate the diagrams of ‘how the hearing works’. What a miracle is the performance of hearing.
Many thanks for always being there for me in helping to improve my profound hearing loss.
Margery Fawcett (Northallerton)
..."I now feel I have got my life back"
It gives me great pleasure in writing this letter to express my appreciation for the help you have given me in getting my hearing aids adjusted correctly after a very troubled time from a different hearing outlet.
For the first time in approximately fifteen months I now feel I have got my life back, being able to communicate without fear of not hearing is a miracle. I am no longer sitting in the corner worrying if someone is going to speak to me.
Thank you seems such a small token for what you have done for me. I would certainly recommend your services.
Mrs J. Blodwell (Reeth, North Yokshire)
Hearing Instruments – The Next Generation
The Phonak Audeo YES
How your hearing works
The outer ear
The middle ear
Children and Hearing Loss
Ears, altitude and aircraft travel
A look at your inner ear
Sinusitis and other sinus problems
Ménière’s disease: A practical alternative approach
Signs and Symptoms of a Hearing Loss
Hearing Tests - Important Checklist
All about hearing aids
The cost of hearing aids
Why are two ears better than one?
How to avoid hearing aid repair